Category: HR & Leadership Portal

Why do people leave their jobs?

1. No one told me how to be successful at my job? – Lousy supervision
2. No one trained me – I am not learning what I want.
3. No one thanked me – I am not recognized for what I do.
4. No one paid me – I don’t see the point of staying here.

 Why will people stay?

 Leading – How to become better by deciding where to go?

• Values
• Priorities
• Measurable Objectives
• Building our plans from the
• “Customer back”
• Organizational Structure
• Task Direction
• Reviewing our Progress

Educating – How to become better by growing and learning?

• Learning
• Job Challenge
• Performance Planning
• Change Management
• Communications
• Personal Development
• Productivity through Knowledge
• Knowledge through Training

Appreciating – Recognizing the contribution – How to become better by building our teams    

• Recognition
• Inclusion
• Development Planning
• Empowerment
• Celebration
• Rejuvenation
• Teamwork

Dollarizing – The storehouse of values — Creating your employee’s R.O.I.  – How to become better by focusing on the results

• Results and Achievement
• Promotions
• Increased Responsibility
• Pride
• Growth
• Productivity
• Satisfaction
• Money

Leadership is getting people to do, what they otherwise would not want to do, but will readily do so anyway.

 

If you want your people to S.O.A.R. then

Management needs to L.E.A.D.
The 12 Lessons of Leadership

• Leading – Leaders provide clear and understandable direction and support each and every time to every person with whom they deal.

 #1 – Decide where you want to go

#2 – Customer Back

#3 – Know your business

• Educating – Leaders allow their people to grow and learn by developing a challenging and creative workplace. They communicate more rather than less.

#4 – Communicate your message clearly

#5 – Learn something new each day

#6 – Courage to tell the truth

• Appreciating – Leaders need to appreciate and recognize people for the job they are doing; They say thank you for a job well done

#7 – Relationships not transactions

#8 – Passion and Enthusiasm

#9 – Discipline

• Dollarizing – Leaders make sure that their people know they are accomplishing something important. Their people know it is worth the effort they are putting into the job. Dollars are the storehouse of value. Dollarizing puts a value on what we are accomplishing.

#10 – Do it now!

#11 – Persistence

#12 – The power of one person

 

The first lesson of Leadership

      Decide where you want to go

1. It’s all about values
2. Build a vision that embraces everyone
3. Set goals that are stretch
4. Set goals that are a realistic
5. Write it down
6. You treasure what you measure
7. Plan, Do, Review

The second lesson of Leadership

          Customer Back

1. Build your plans from the customer back, not from
   your internal capabilities out
2. Think like a customer
3. Intangibles drive the tangibles
4. Hire the right people
   • We hire for skills, but fire for behaviors.
   • It is not only what you do but how you do it that drives success in the end.
5. Find “athletes” and train them for success.

The third lesson of Leadership

          Know your business

1. Be seen as knowledgeable – Know your KPIs
2. Know your customers
3. Know your employees
4. Know your vendors
5. Know your competition
6. Know the technology
7. Know your community
8. Know yourself

 

The fourth lesson of Leadership

          Communicate your message clearly

1. Teach people what they have to know – exactly;
   Tell them what, how, when… and why
2. Master the art of listening
3. Talk to people in terms they understand
4. Communications is 100/100
5. Whatever you speak out of your mouth, will happen

 

The fifth lesson of Leadership

          Learn something new each day

1. Be a coach, not a dictator
2. If you are not growing faster than the company, then you are holding the company back
3. Innovate not just create
4. The tyranny of the “OR” – the genius of the “AND”
5. Have the courage to seek out advice

 

The sixth lesson of Leadership

          Courage to tell the truth

1. Share all the information, not what you think they
   “need to know”
2. Match your words with action
3. Do what you say you will do
4. Create an atmosphere of trust
5. Be an example of how to do it right

The seventh lesson of Leadership

          Relationships not transactions

1. Build personal relationships
2. Create a team
3. Win-Win… or no deal
4. Create a dynamic personal network
5. Recognize and appreciate
6. Say thank you

The eighth lesson of Leadership

          Enthusiasm

1. Give everything you’ve got to everything you do
2. Passion + Purpose = Power
3. The principle of investment: Give AND Take
4. The will to win
5. Have fun

The ninth lesson of Leadership

          Discipline

1. Do what needs to be done, when it has to be done, whether you like it or not
2. Get rid of what you don’t want to make room for what you do want
3. Work on the important, not the urgent
4. It’s all about managing time

The tenth lesson of Leadership

          Persistence

1. I will … until
2. Infinite patience… Enduring persistence
3. Never give up
4. Persistence will do, what talent will not

 

The eleventh lesson of Leadership

          Do it now!

1. Prepare a plan for action
2. Build a culture of execution
3. Focus on getting results
4. Be known as the person others count on to get it done no matter what
5. Speed is the ultimate competitive advantage

The twelfth lesson of Leadership

          The power of one person

1. Empowerment is not abdication
2. Delegate for results
   • Define the responsibility
   • Establish the right authority level
   • Hold people accountable
3. Never accept the “baton” back
4. Be the leader. Manage only what’s necessary.
5. Show love, not arrogance.
6. Show your people how to S.O.A.R.©

Leadership Summary

Leadership is getting people to do what they may not want to do but will readily do so anyway.  

If you believe you can or you think you can’t, in either case you’re right.

Whatever you vividly imagine, ardently desire, sincerely believe, and enthusiastically act upon, must inevitably come to be.

If you want your people to S.O.A.R.©, management needs to L.E.A.D.

Download Below:

[pdf-embedder url=”http://arauniversity.net/wp-content/uploads/2023/06/Make-it-a-habit-to-LEAD-everyday.pdf” title=”Make it a habit to LEAD everyday”]

The Language of Respect

Respect is an assumption of good faith and competence in another person or in the whole of oneself. Depth of integrity, trust, complementary moral values and skill are necessary components.

 

Respect adds general reliability to social interactions. It enables people to work together in a complimentary fashion, instead of each person having to have perfect understanding or even agree with each other every time.

 

Respect is vital to an organization because people must demonstrate respect to effectively work with others and achieve great results.

 

 

1. COMMUNICATIONS Listens to others:

• Teach them how to listen to the person who is talking to them.
• Teach them to pay attention to non-verbal behaviors
• Engages in active listening.

 

When you speak the language of respect you truly listen without interrupting and strive to understand what they are saying.

 

• Solicits ideas, suggestions and opinions from others;
• Creates a comfortable climate for airing concerns;
• Listens to all points of view with an open mind;
• Listens carefully without interrupting;
• Summarizes input, then checks for understanding

 

 

2. COMMUNICATIONS Process information accurately:

• Teach them how to figure out what is important and what to work on first
• Understand the differences in the perceptions between you and others.
• Understand the impact and consequences on you and others of the information you have gathered.

When you speak the language of respect you gather all the facts and feelings you can before reaching a judgment and making a decision.   

 

• Identifies the core element of an issue;
• Considers the pros and cons, as well as short and
  long range consequences of decisions;
• Arrives at logical clear conclusions

3. COMMUNICATIONS Communicates effectively:

• Teach them how to talk to people in terms the listener will understand
• Communications is 100/100

When you speak the language of respect you are focused more about how you say it than what you say. Whatever you speak out of your mouth, will happen. So don’t say something nasty, rude, mean or insulting.

 

• Expresses thoughts clearly in writing;
• Is an effective articulate speaker;
• Covers an issue thoroughly without overdoing it;
• Communicates in a straightforward manner, even when dealing with sensitive topics;
• Makes current job-related information readily available to others

 

4. LEADERSHIP Instills trust:

• Teach them how to share all the information, not what they think
  their people “need to know”
• Teach them how to be an example of how to do it right
• Give people the benefits of the doubt
• Ask for help.
• Accept questions and input

     You speak the language of respect when you do what you say you will do.  

 

• Keeps promises;
• Person can be trusted with confidential information;
• Is honest in dealing with others;
• Demonstrates high ethical standards

 

5. LEADERSHIP Provides direction: 

• Teach them how to plan, organize, and deliver on a project.
• Where am I going?
• How will I get there?
• How will I know I’ve arrived?
• Create S.M.A.R.T. goals: Specific, Measurable, Actionable, Relevant, Timed.When you speak thelanguage of respect everyone knows what to do, how to do
  it, and how to measure their progress.  No assumptions allowed.

 

• Makes expectations clear;
• Establishes a manageable workload;
• Accomplishes long term objectives by planning and taking the necessary steps;
• Keeps focus on big picture while implementing details

6. LEADERSHIP Delegates responsibility:

• Teach them how to delegate for results

* Define the responsibility

* Establish the authority

• Do it, don’t tell me
• Do it, tell me after – keep me informed of your progress
• You are not authorized to go further until you consult with me first

* Hold each person accountable

* Delegation is not abdication

 

The language of respect means … “The baton does not come back.”
Good delegation considers the impact and the consequences on yourself as
well as others.

 

• Knows when to delegate and when to take personal responsibility;
• Delegates the right jobs to the right people;
• Gives others authority to independently fulfill responsibilities;
• Empowers others to find creative solutions to problems

 

7. ADAPTABILITY Adjusts to circumstances:

• Murphy’s Law is true.
• Everyone makes mistakes. Teach them how to respond to the mistakes and learn from them.
• Don’t compromise your integrity, but rather find a “third solution.”

When you speak the language of respect you are positive, ready for the challenge
ahead and you don’t “kick the cat”.

 

• Is flexible in dealing with people with diverse work styles;
• Is comfortable in a variety of environments;
• Reacts constructively to setbacks;
• Anticipates and plans for changing situations

 

8. ADAPTABILITY Thinks creatively:

• Teach them to find new patterns to do it faster and better.
• Teach them to find multiple ways of doing things right.
  Innovation is creativity implemented.

 

The language of respect understands that creative change is difficult.
It acknowledges the stress, anxiety, pressure and disruption.

• Approaches job with imagination and originality;
• Inspires innovation in the organization;
• Is willing to take bold, calculated risks;
• Views obstacles as opportunities for creative change

9. RELATIONSHIPS Builds personal relationships:

• It’s all about the people.
• Teach them to be careful about labels.
• Teach them how to create good relationships without force
• Seek first to understand before you seek to be understood
  

The language of respect makes every facet of a relationship personal.

• Shows consideration for the feelings of others;
• Shows absence of prejudicial and stereotypic thinking in words and actions;
• Delivers criticism tactfully and constructively;
• Maintains composure in high-pressure situations

10. RELATIONSHIPS Facilitates team success:

• TEAM – Together Everyone Achieves More
• Teach them how to use all the resources available
• Teach how to create a team spirit
• Involve everyone in idea sharing
• Create healthy debate to solve real problems quickly

 

When you speak the language of respect you include both consequences for your
actions and fairness in your implementation.

 

• Resolves conflicts fairly;
• Creates an atmosphere of team cooperation over competition;
• Builds consensus on decisions;
• Leads team in formulating goals that complement the organization’s mission;
• Brings capable people into the group;
• Uses the diverse talents and experiences of the group to maximum advantage

 

11. TASK MANAGEMENT Works efficiently:

• Speed is the ultimate competitive advantage
• Teach them how to implement the appropriate shortcuts

When you speak the language of respect you are becoming proficient in
each of your tasks and behaviors.

 

• Applies current technology in practical ways to maximize efficiency;
• Makes wise use of outside resources;
• Avoids procrastination;
• Sets priorities and tackles assignments accordingly

 

12. TASK MANAGEMENT Works competently:

• Teach them that knowledge itself is power

They must be seen as knowledgeable; Know the customers; Know the employees; Know the vendors; Know the competition; Know the technology; Know the community; Ultimately: Know who you are.

• Teach them to seek wisdom – the application of knowledge in the real world.

You speak the language of respect when you know yourself.

 

• Demonstrates mastery of fundamentals necessary to the job;
• Is skilled at learning and applying new information quickly;
• Integrates new theories, trends, and methods into appropriate business operations

 

13. PRODUCTION Takes action: 

• The tyranny of the “OR”
• The genius of the “AND”
• Never confuse movement with action
• Teach them how to remove the speed bumps

 

You speak the language of respect when you are known as a person others can
count on to get it done no matter what.  

 

• Knows when to stop planning and start implementing;
• Takes the initiative to make things happen;
• Is assertive in managing problems;
• Makes timely, clear-cut firm decisions

14. PRODUCTION Achieves results:

• Teach how to raise the bar high and still achieve the goal
• Teach how to figure out why it is not getting done – skill / resource /
  motivation deficit
• Integrate team goals with individual goals.
• Understands the difference between a prudent risk and an unreasonable gamble.
• Takes personal responsibility for the tasks you are assigned.

When you speak the language of respect you are focused on achieving results
and doing it now!

 

• Overcomes obstacles to complete projects successfully;
• Effects outcomes that set high standards for others;
• Achieves results that have a positive impact on the organization as a whole

 

15. DEVELOPMENT OF OTHERS Cultivates individual talents:

• Teach them how to be a coach
• Teach them how to conduct a Performance and Development Plan
• Teach them how to give feedback regularly

 

You speak the language of respect when you make someone better than they
were before you began.

 

• Is patient, helpful, effective coach;
• Gives others access to training for skill development and professional growth;
• Provides objective appraisals of others strengths and needs;
• Maintains a timely schedule for performance discussions and follow ups

 

 

16. DEVELOPMENT OF OTHERS Motivates successfully:

• Stamp out ANTS (automatic negative thoughts)
• Teach them to encourage others by giving recognition and appreciation
• Find people doing something right and reward their achievements.You speak the language of respect when you say thank you.

 

• Gives recognition to producers of high quality work;
• Shows appreciation when others give extra effort;
• Shares a contagious enthusiasm that promotes a positive attitude in others

 

 

17. PERSONAL DEVELOPMENT Displays commitment:

• Teach them to give everything they’ve got to everything they do.
• Teach them to have infinite patience and enduring persistence
• Get commitment with clarity and buy-in

The language of respect demonstrates loyalty and honor towards themselves
and others.

 

• Maintains a consistently high energy level;
• Persists and perseveres;
• Keeps a positive outlook

 

 

18. PERSONAL DEVELOPMENT Seeks improvement:

• Teach them to pull the weeds
• Teach them it’s OK to ask for help
• Teach them to get rid of what you don’t want to make room for what you do want.
• It takes great courage is tackle the changes we must make in ourselves
  

The language of respect demonstrates that we learn something new each day.

 

• Admits mistakes and learns from them;
• Handles negative critiques constructively;
• Identifies and pursues resources needed to improve
  performance